Client Services Support.

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role ofClient Services Support

We welcome candidates to apply in both Mexico City &
Guadalajara for this role.

Principal accountabilities:

• 
  
• Review queries originating from corporate clients through live emails/chat/calls and provide resolution working with various departments and stakeholders
  
• Develop required product and customer journey knowledge to support end to end resolution of customer enquiries
  
• Support customers through difficult situations such as challenging inquiries/complaints utilising negotiation skills while following guidelines in an effort to satisfy the customer.
  
• Think laterally beyond procedures to resolve issues ensuring service TATs are met, leading to better customer relationship
  

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