Ejecutivo Telefónico Atención A Clientes Inversiones

The Product Analyst is an intermediate level position responsible for the development of product plans, strategies and tactics in coordination with the Product Management team.The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position.Responsibilities:
Develop product requirements and conduct market readiness evaluations during testing phases to ensure product quality and performance goals are metParticipate in cross-functional teams designed to resolve business issues related to technology projects with significant business impactParticipate in technology projects for small product enhancements and minor customizationsDocument new products and/or changes to existing products, ensure smooth business implementation during launch process, and prioritize and validate potentially dynamic material from multiple sourcesDirect and oversee product life cycle including market demands, technology trends, and competitive fieldApply knowledge across product marketing and contribute to the development of new techniques and improvement of processes and workflow for the product marketing functionAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:
0-2 years of relevant experienceWorking knowledge of different systems, theories, and practices relevant to a functionPractical experience of multiple business cyclesKnowledge of industry and competitor products/servicesWorking knowledge of strategic direction of the function within the business as well as a solid conceptual/practical grounding in function and/or area of expertiseConsistently demonstrates clear and concise written and verbal communicationDemonstrated project management skillsEducation:
Bachelor's degree/University degree or equivalent experienceExperiencia y conocimiento laboralConocimientos financieros/económicos enfocados a inversiones.Atención/Servicio a ClientesAtención telefónicaAdministración y gestión a tramites de clientesNivel de estudios:
Licenciatura Económica / AdministrativaCertificación AMIB (Figura 3)Ingles Básico/IntermedioFunciones principales:
Atención telefónica y en oficina a clientes AcciTradeAtención a campañas telefónicasAdministración y gestión de buzones institucionales enfocados a atención al cliente.Atención a tramites y solicitudes en los contratos de los clientes AcciTradeActividades administrativas como:
elaboración de reportes, métricas, gestión de tramites/instrucciones de clientes, etc.Apoyo en el mantenimiento del portal AcciTradeRevisión, validación y participación en pruebas de tecnologíaHabilidades y Competencias:
Actitud orientada al clienteVoz agradableCapacidad para Resolver problemasProactividadResponsabilidadHonestidadIniciativaTrabajo bajo presiónFacilidad MatemáticaCapacidad de AprendizajeActitud positivaTrabajo en equipoFlexibilidad de horario.------------------------------------------------------Job Family Group:
Product Management and Development------------------------------------------------------Job Family:
Product Management------------------------------------------------------Time Type:
Full time------------------------------------------------------