Technical Support Engineer (Reservoir Engineering)

Technical Support Engineer (Reservoir Engineering) page is loaded

Technical Support Engineer (Reservoir Engineering) Apply locations Mexico (remote) time type Full time posted on Posted 3 Days Ago job requisition id R5785

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The RoleReporting to the customer support and training area manager, the Technical Support Engineer will be responsible for providing remote and/or onsite technical support and training activities for Aspentech SSE Reservoir Engineering and Production Optimization products TEMPEST and METTE.
This role requires utilizing technical expertise and interpersonal skills to guide users through effective onboarding, ensuring a comprehensive understanding of the software's functionalities and workflows.
The Technical Support Engineer will collaborate with users to optimize workflows, improve project efficiency, and actively identify and pursue business opportunities within customer accounts to expand AspenTech Software's presence.
Additionally, you will work closely with our local IT and Sys Admin team to ensure the continuous operational functionality of our systems.Your Impact

• Location:
  Villahermosa, Tabasco, Mexico (hybrid scheme)
  Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
• Troubleshoot &
  resolve complex technical and/or engineering-related problems reported by customers using AspenTech’s proprietary software.
• Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech.
• Deliver high-quality training classes, based on the relevant principles of geosciences and upstream workflows, to AspenTech customer.
• Develop and/or maintain customer focused training materials for new releases and new applications in the industry.
• Conduct pre-sales consultations, based on relevant geoscience principles and upstream workflows, to identify prospects’ business problems and articulate AspenTech’s products as the solution. Uncover and analyze client/prospect needs to support growth in usage, through a variety of pre-sales activities.
• Develop strong relationships with customers, building an understanding of their business needs and challenges.
• Collaboration with other AspenTech functions to maintain and develop business opportunities.
• Function as a subject matter expert in AspenTech’s pre-release software testing program to drive improved product quality.
• Other tasks may include :
  Conduct health checks on assigned accounts;
  deliver onsite support and consultancy;
  deploy AspenTech solutions in customer business environments;
  execute various departmental improvement projects as needed;
  author technical white papers for publication to AspenTech’s web knowledge base.

What You'll Need

• Bachelor's Degree in Geoscience-related disciplines, preferably in Petroleum Engineering,
• Master's Degree in a related field is preferred.
• 1-5 years of pertinent experience in reservoir simulation &
  assisted history matching, complemented by expertise in Production Engineering.
• Prior experience with AspenTech software such as TEMPEST MORE, ENABLE, PVTx, or METTE, or proficiency in other advanced Reservoir Engineering and Production optimization tools from different vendors is a plus.
• Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
• The ability to identify opportunities that create value for customers with a strong customer-first mindset.
• Ability to manage multiple responsibilities and competing priorities.
• Knowledge of New or Renewable Energy workflows is a plus.
• Ability to travel. Travel is usually less than 25% and may occasionally be international.
• Proficiency in both Spanish and English is a plus.
• Competences:
  Accountability, communicates effectively, action oriented, interpersonal savvy, plan and aligns, instills trust, collaborates, self-development, technology savvy.

#LI-MR1

About Us

If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster.

With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate.

AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodation:

We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at [email protected] .

GDPR Privacy Notice:

AspenTech collects a range of personal information during the recruitment process.

This may include the following personal or special categories of personal data:

• recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments;
  
• your contact details and date of birth;
  
• your marital status and family details;
  
• your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us;
  
• information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement;
  

Plan Participants Enrolled in the AspenTech US Medical Plans:

The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below:

#J-18808-Ljbffr