Technical Support Engineer

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Technical Support Engineer Apply locations Mexico City time type Full time posted on Posted 4 Days Ago job requisition id R5987

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The RoleWe are seeking a Chemical Engineer to join our Performance Engineering (ENG) team to work as a Technical Support Engineer. The ideal candidate should be able to learn new concepts quickly. The candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards.
Aspen Technology, Inc. offers a thorough training program to develop our technology leaders of tomorrow. Through classroom training, mentored hands-on work and real-world customer problem solving engineers can quickly gain rich industry experience.
Aspen Technology, Inc. is looking for the right candidate to fill this important position. This is a long-term career with opportunity for growth and development in a cutting-edge engineering technology company.Your Impact

• Troubleshoot &
  resolve chemical engineering related industry problems reported by the customer base using AspenTech’s proprietary software
• Communicate with customers through phone, chat, web-conferencing, email and in-person
• Own escalation of all assigned customer issues and drive the resolution cross-functionally within AspenTech
• Author technical white papers for publication to AspenTech’s web knowledgebase
• Deliver high-quality training classes, which are based on principles of chemical engineering and industrial processes, to AspenTech’s customer base
• Update AspenTech’s customer-facing training materials for new releases and new applications in the industry
• Function as a subject matter expert (SME) in AspenTech’s pre-release beta software testing program to drive improved product quality
• Conduct pre-sales consultations, based on chemical engineering principles and industrial processes, to identify prospects’ business problems and articulate AspenTech’s products as the solution
• Deploy AspenTech solutions in customer business environments
• Conduct health checks on assigned accounts
• Execute various departmental improvement projects as needed

What You'll Need

• Bachelor's or Master’s degree in Chemical Engineering or closely related discipline
• 1-3 years of relevant experience. University experience may count.
• Strong understanding of Chemical Engineering principles
• Knowledge of chemical and manufacturing business processes in the refining, chemical, pharmaceutical or process industries. Work experience in such an environment is beneficial.
• Detail-oriented with hands-on problem-solving skills
• Prior exposure to AspenTech products or competitor tools
• Strong written and verbal communication skills. Ability to present complex information in a clear and concise manner.
• Strong customer first mindset, with the ability to identify opportunities that create value for customers
• Ability to manage multiple responsibilities and competing priorities
• Ability to travel. Travel is usually less than 25% and may occasionally be international.

About Us

If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster.

With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate.

AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodation:

We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at [email protected] .

GDPR Privacy Notice:

AspenTech collects a range of personal information during the recruitment process.

This may include the following personal or special categories of personal data:

• recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments;
  
• your contact details and date of birth;
  
• your marital status and family details;
  
• your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us;
  
• information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement;
  

Plan Participants Enrolled in the AspenTech US Medical Plans:

The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below:

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